La Amores Return and Refund Policy

Return and Refund Policy

At La Amores, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your product, we are here to help. Please read our detailed return and refund policy below.

Eligibility for Returns

1. Timeframe: You have 7 calendar days from the date you received your item to request a return.
2. Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
3. Proof of Purchase: A receipt or proof of purchase is required to process your return.

Non-Returnable Items

1. Sale Items: Items purchased on sale or with a discount code are not eligible for return.
2. Gift Cards: Gift cards cannot be returned or refunded.
3. Used Items: Products that have been opened or used are not eligible for return.

Return Process

1. Contact Us: To initiate a return, contact our customer service team at [email or phone number] with your order number and reason for return.
2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item back to us.
3. Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50. We are not responsible for returns that are lost or damaged in transit.

Refunds

1. Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
2. Processing: If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days. The time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer.
3. Partial Refunds: In certain situations, only partial refunds are granted, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

1. Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email or phone number] to arrange the exchange.

Late or Missing Refunds

1. Processing Time: If you haven’t received a refund yet, first check your bank account or contact your credit card company as it may take some time before your refund is officially posted.
2. Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [email or phone number].

Contact Information

If you have any questions about our return and refund policy, please contact our customer service team:

• Email: [customer.service@laamores.com]

Thank you for shopping with La Amores. We value your business and are committed to providing you with the best possible products and service.